Winlandia Privacy Policy

At Winlandia, we respect your privacy and are committed to protecting your personal data in line with the UK Data Protection Act, the General Data Protection Regulation and applicable Maltese data protection law. This policy explains how we collect, use, store and safeguard the information you provide when you use Winlandia Casino, register an account, play our games or contact our support team. By using our services, whether via winlandia.co.uk or winlandia.com, you agree to the practices described below.

Who We Are

Winlandia Casino is owned and operated by Skill on Net Ltd, a company registered in Malta under Reg. No. C50024, with its registered office at Office 1/5297 Level G, Quantum House, 75 Abate Rigord Street, Ta'Xbiex XBX 1120, Malta. Processing agent services for deposits and withdrawals on our UK site are supplied by Skill On Net Limited, Reg. No. 14264775, Suite A, 4-6 Canfield Place, London NW6 3BT, United Kingdom. Our brand is a product of Winlandia Marketing OU. Our UK operations are licensed by the Gambling Commission of Great Britain under account number 39326, and our international operations are licensed by the Malta Gaming Authority under licence MGA/CRP/171/2009/01, issued 1 August 2018.

Information We Collect

We collect personal data at several points during your relationship with us, including when you register at Winlandia, make a deposit or request a withdrawal, contact our support team, or opt in to promotional offers. When you register at Winlandia, we ask for your full name, date of birth, residential address, email address, phone number and a form of government-issued identification for verification purposes.

• We gather account registration data, including your name, contact details and preferred currency
• We collect financial information related to deposits, withdrawals and your chosen payment method
• We track your gaming activity, including games played, wagers placed and bonus usage, to improve our services
• We record technical data such as IP address, device type, browser and login timestamps whenever you use Winlandia login or the Winlandia app
• We store communications you send us via live chat or email, including enquiries sent to support@winlandia.com

How We Use Your Data

We use the information we collect to operate our online casino responsibly, verify your identity, process deposits and withdrawals, prevent fraud and comply with our licensing obligations. We also use your data to manage your Winlandia bonus activity, calculate wagering requirements, and administer offers such as our Winlandia welcome bonus, free spins promotions and our Pragmatic Missions and Drops & Wins campaigns. If you have opted in to marketing communications, we may use your contact details to send you information about a Winlandia promo code, a Winlandia bonus code, or other relevant Winlandia bonuses and Winlandia casino promo code offers. You can withdraw this consent at any time through your account settings.

Legal Basis for Processing

We process your data on the basis of contractual necessity, to provide the services you request when you register at Winlandia; legal obligation, to comply with anti-money laundering and licensing requirements; and legitimate interest, to detect fraud and improve our platform. Where required, we rely on your explicit consent, particularly for marketing communications and non-essential cookies.

Cookies and Tracking Technologies

We use cookies and similar technologies to recognise your device, remember your preferences, and analyse how you interact with our website and our Winlandia app. Cookies also help us maintain your session when you use Winlandia login UK or access our services from your mobile device following a Winlandia app download. You can manage cookie preferences through your browser settings, though disabling certain cookies may affect the functionality of our site.

Sharing Your Information

We do not sell your personal data. We may share information with trusted third parties strictly for the purposes described in this policy, including:

• Payment processors who handle Winlandia deposit and Winlandia withdrawal transactions
• Identity verification providers who confirm your eligibility to play at online casino Winlandia
• Regulatory bodies, including the Gambling Commission and the Malta Gaming Authority, as required by law
• Our RNG certification partner, iTech Labs, and our alternative dispute resolution provider, eCOGRA
• IT service providers who support the operation of Winlandia slots, Winlandia live casino and other game categories on our platform

Any third party that processes your data on our behalf is bound by strict data protection agreements consistent with our obligations under this policy.

International Data Transfers

Because Winlandia Casino operates across the UK site and our international site with a Nordic focus, your data may be transferred outside your country of residence, including to Malta and the United Kingdom. Where such transfers occur, we ensure appropriate safeguards are in place, such as standard contractual clauses, to protect your personal information to the same standard required under UK and EU law.

Data Retention

We retain your personal data for as long as your account remains active and for a period afterwards as required by our regulatory and legal obligations, typically five years from account closure, in accordance with anti-money laundering regulations. Information relating to Winlandia withdrawal time, transaction records and identity verification documents is retained to satisfy audit and compliance requirements even after account closure.

Data Security

We employ industry-standard technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure or destruction. This includes encryption of sensitive data, restricted internal access controls, and regular security assessments of the systems supporting Winlandia casino online services. While we take reasonable steps to safeguard your information, no method of transmission over the internet is entirely secure, and we cannot guarantee absolute security.

Your Rights

Depending on your jurisdiction, you have certain rights regarding your personal data, and we are committed to honouring these rights promptly. You may:

• Request access to the personal data we hold about you
• Ask us to correct inaccurate or incomplete information
• Request deletion of your data, subject to our legal retention obligations
• Object to or restrict certain types of processing, including direct marketing
• Request a copy of your data in a portable format
• Lodge a complaint with a supervisory authority if you believe we have not handled your data appropriately

To exercise any of these rights, please contact our data protection team at dpo@winlandia.co.uk. We aim to respond to all legitimate requests within one month.

Responsible Gambling and Player Protection

We use certain personal and behavioural data to support responsible gambling tools, including deposit limits, self-exclusion and account activity monitoring. This data helps us identify patterns that may indicate a need for additional player protection measures, in line with our licensing obligations under both the Gambling Commission and the Malta Gaming Authority.

Children's Privacy

Our services are strictly intended for individuals who meet the legal gambling age in their jurisdiction. We do not knowingly collect personal data from minors. If we become aware that we have inadvertently collected data from an underage individual, we will take immediate steps to delete such information and close the associated account.

Changes to This Policy

We may update this privacy policy periodically to reflect changes in our practices, technology, legal requirements or other operational factors. Any updates will be posted on this page, and we encourage you to review this policy regularly, particularly before using our services such as Winlandia register, Winlandia deposit or Winlandia casino games features.

Contact Us

If you have questions about how we handle your personal data, or if you would like more information beyond a typical Winlandia review or Winlandia reviews found elsewhere online, please contact us directly. General enquiries can be sent to support@winlandia.com, while data protection specific matters should be directed to dpo@winlandia.co.uk. Our support team is available 24/7 via live chat to assist with any privacy-related questions.